Returns & Exchanges
At &Keep, we want you to be completely satisfied with your sustainable home goods, which is why we offer a 30-day window for returns on all unused items in their original packaging. Our goal is to ensure your home remains a sanctuary of quality and ethical style through a hassle-free exchange process.
Initiate Your Request
Log into your &Keep account or visit our returns portal with your order number and email address to select the items you wish to return.
Prepare Your Package
Carefully pack the items in their original eco-friendly packaging, ensuring all tags are attached and the products are in unused condition.
Ship the Items
Affix the prepaid shipping label provided via email to your parcel and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse team inspects the returned goods, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing